Call recording

Predictive dialing integrated call recording and Inbound Email handling

Call handling

Three-Way calling, Inbound, Outbound and Blended call handling

Web-configurable IVRs and Voicemail boxes, Web-based  interfaces
Outbound agent-controlled, broadcast, Callbacks Agent-Only and Anyone

Manged Call center solution base on opensouce VICIdial .

From a bank in Japan to a social club in the United States, all sorts of organizations trust VICIdial to communicate with their customers and members.

Here is a small list of how organizations are using VICIdial on a daily basis

  • Inbound customer service and sales calls for small to medium size business
  • Hospital patients post-checkout survey using ViCidial
  • Local social club broadcasting to members
  • Doctor’s office patient contact management: inbound/outbound/email
  • School district broadcast messages and parent response IVRs
  • Home visit nursing company, nurse visit logging and patient contact inbound/outbound
  • Rehabilitation facilities 24/7 crisis hotline
  • Political polling
  • Emergency response call center, operating 24/7 and taking 911 emergency calls
  • Fortune 500 insurance company sales agents territory-dialing clients in specific states
  • Debt collections, inbound/outbound
  • Phone call logging and redirection for lead management company (10,000+ DIDs)
  • Infomercial sales and service, shipping and order management IVR
  • Bank customer service call center
  • Newspaper circulation service and sales
  • Utility company sales, service and automated billing IVR
For Pricing and more information on how VICIdial can help your organization, please contact us for inquiry.

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