All posts by: Adilhussain

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VICIdial Skills Based Routing and Ranking

ViCidial Skills-Based Routing and Agent Ranking, you can have calls and emails go to the agents that can handle them the most efficiently and effectively for their skill sets. For example, let’s say we have three agents that work in the call center at ACME Industries selling widgets: Sally, Harold and Connie Sally grew up […]