All posts by: support

by in VoIP Termination, VOIP

What is VoIP Termination?

What VoIP Termination? VoIP termination for call is used to refer to the procedures that are used for routing telephone calls from one provider to the next provider until the call has been routed to the last telephone company and has been received by the recipient. Voice termination is another term that is used for […]

by in VICIdial, VOIP

VICIdial Featured Call Recording

Featured Call Recording using VICIdial. With it you can automatically record all calls going to agents, or let the agents have control over when to start and stop call recordings. You also have the ability to record calls as they come in to your system before they are routed to an agent. Even if the […]

by in VOIP

VICIdial Skills Based Routing and Ranking

ViCidial Skills-Based Routing and Agent Ranking, you can have calls and emails go to the agents that can handle them the most efficiently and effectively for their skill sets. For example, let’s say we have three agents that work in the call center at ACME Industries selling widgets: Sally, Harold and Connie Sally grew up […]